gloryfy Service Center
DEAR GLORYFY MERCHANT,
Of course, we also strive to provide customer-focused, quick, and unbureaucratic assistance in the event of a service issue. Generally, gloryfy unbreakable products are covered by a one-year statutory warranty and a one-year guarantee from the invoice date.
In order to offer you a solution as quickly as possible, we ask you to follow the following steps:
- Take a photo of the defective part (1) and of the glasses as a whole (2).
- Send this, stating your customer number, the article name or number (inside of the temple right - if legible) and with a copy of the invoice if available, by email to service@gloryfy.com or via Whatsapp to +43/664/99396302
- Our service staff will inform you promptly whether a return is necessary or whether we can send out a replacement part.
If you need to send something in, please note the following:
Returns and warranty claims from Austria, Switzerland, Liechtenstein, Germany, the Netherlands, Belgium, Luxembourg, and the rest of the EU should be sent only to the following address:
gloryfy Service Department
Dorfstr. 11
6262 Schlitters
AUSTRIA
*Attention: For returns and warranty claims from Switzerland/Liechtenstein, please contact our Customer Service in advance for next steps.
All other international returns and warranty claims should be sent to the address of the current responsible distributor (sales contacts) or please clarify the target address in writing beforehand via service@gloryfy.com
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Andreas Müller Eyewear Factory, Bickenberg (AT)